Posts

  1. How we audit claims

    How we ensure the grant funding is being claimed and used appropriately

  2. How we pay claims

    How we work with the Education and Skills Funding Agency (ESFA) to manage and pay claims

  3. How we onboarded schools in private beta

    How we identified, verified and invited schools to take part in the private beta

  4. Round 5 accessibility research findings

    We conducted research with users with accessibility needs to ensure the service is inclusive of their needs and usable with assistive technology

  5. Simplifying the draft claim submission flow

    We updated the draft claim flow, replacing the check your answers page with a declaration page

  6. Emailing school users when a claim has been drafted or submitted

    We email school users when they submit a claim or when a support user drafts a claim on their behalf

  7. Emailing school users

    We email school users when support or another school user adds or removes them from the service

  8. Emailing support users

    We email support users when they have been added or removed from the service

  9. User research with private beta ITT providers

    We conducted research with our private beta providers to understand if the processes to share claim data we have put in place meet their needs

  10. Preventing users submitting duplicate claims

    We updated how we prevent duplicate mentor-provider claims to include a check at the end of the claim submission flow

  11. Adding date of birth to the ‘Add mentor’ flow

    We updated the ‘Add mentor’ flow to include the date of birth when searching for a teacher to improve information security

  12. Round 4 accessibility research findings

    We conducted accessibility testing to ensure that the service is usable by everyone, including users with disabilities

  13. Resetting a user’s agreement to the grant conditions in Support

    We added a way for support users to be able to reset the grant conditions approval

  14. Preventing schools from removing mentors

    We prevent schools from removing mentors if they are part of an active funding claim

  15. Preventing duplicate mentor-provider claims

    We added a way to prevent schools from submitting duplicate claims for funding their mentors’ training

  16. Adding the funding calculation to the claim details

    We added how we calculate the claim amount to the claim details to help users understand how much money they will receive

  17. Accepting the grant conditions before accessing the service

    We added a way for users to accept the grant conditions before accessing the service and making claims

  18. Updates to the claim declaration and confirmation pages

    We updated the claim declaration to include grant conditions acceptance and the claim confirmation page to include who we share the claim information with

  19. Round 3 research findings

    We tested the final iterations of the prototype ahead of private beta go live

  20. Service error pages

    We added error pages shown when a page is not found or when there is a problem with the service

  21. Submitting draft claims

    We added a way for school users to submit draft claims

  22. General mentor grant administration and assurance proposal

    Our approach to grant administration and assurance, aligning with government grant standards and principles

  23. Showing grant conditions

    We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK

  24. Logging who submitted a claim

    We added details of who submitted the claim for assurance purposes

  25. Collecting feedback about the service

    We added a feedback page to the service

  26. Round 2 research findings

    We tested iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling

  27. Welsh schools’ eligibility for general mentor grant funding

    Outlining why schools in Wales should not be eligible for general mentor grant funding

  28. Updating the claim flow

    We updated the add claim flow following feedback from user research

  29. Starting the service on GOV.UK

    We added a start page for the service. We include information to help users understand what the service does and what information they need to make a claim.

  30. Adding claims in Support on behalf of schools

    We added a way for the Support team to draft claims on behalf of schools

  31. Round 1 research findings

    We tested the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models

  32. Submitting claims for funding

    We added a way for schools to submit claims for funding their mentors’ training

  33. Adding mentors in Support

    We added a way for Support users to add mentors to a school

  34. Adding mentors

    We added a way for schools to add their mentors to the service

  35. Inviting Best Practice Network schools to participate in our private beta

    We sent an email to schools in the Best Practice Network to explain what our service is and to invite them to participate in user research

  36. Managing support users

    We added a way for Support users to add other DfE users to the Support site

  37. Adding a school when JavaScript is unavailable

    We added a no-JavaScript version of the add school flow

  38. Managing organisation users in Support

    Giving the support team the ability to manage users belonging to an organisation

  39. Adding organisations in Support

    Giving the support team the ability to add schools to the service

  40. Why are we working on ‘Claim funding for mentors’?

    Placement schools can access grant money to support the new training requirements of school-based mentors