Posts
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How we audit claims
How we ensure the grant funding is being claimed and used appropriately
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How we pay claims
How we work with the Education and Skills Funding Agency (ESFA) to manage and pay claims
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How we onboarded schools in private beta
How we identified, verified and invited schools to take part in the private beta
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Round 5 accessibility research findings
We conducted research with users with accessibility needs to ensure the service is inclusive of their needs and usable with assistive technology
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Simplifying the draft claim submission flow
We updated the draft claim flow, replacing the check your answers page with a declaration page
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Emailing school users when a claim has been drafted or submitted
We email school users when they submit a claim or when a support user drafts a claim on their behalf
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Emailing school users
We email school users when support or another school user adds or removes them from the service
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Emailing support users
We email support users when they have been added or removed from the service
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User research with private beta ITT providers
We conducted research with our private beta providers to understand if the processes to share claim data we have put in place meet their needs
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Preventing users submitting duplicate claims
We updated how we prevent duplicate mentor-provider claims to include a check at the end of the claim submission flow
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Adding date of birth to the ‘Add mentor’ flow
We updated the ‘Add mentor’ flow to include the date of birth when searching for a teacher to improve information security
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Round 4 accessibility research findings
We conducted accessibility testing to ensure that the service is usable by everyone, including users with disabilities
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Resetting a user’s agreement to the grant conditions in Support
We added a way for support users to be able to reset the grant conditions approval
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Preventing schools from removing mentors
We prevent schools from removing mentors if they are part of an active funding claim
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Preventing duplicate mentor-provider claims
We added a way to prevent schools from submitting duplicate claims for funding their mentors’ training
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Adding the funding calculation to the claim details
We added how we calculate the claim amount to the claim details to help users understand how much money they will receive
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Accepting the grant conditions before accessing the service
We added a way for users to accept the grant conditions before accessing the service and making claims
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Updates to the claim declaration and confirmation pages
We updated the claim declaration to include grant conditions acceptance and the claim confirmation page to include who we share the claim information with
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Round 3 research findings
We tested the final iterations of the prototype ahead of private beta go live
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Service error pages
We added error pages shown when a page is not found or when there is a problem with the service
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Submitting draft claims
We added a way for school users to submit draft claims
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General mentor grant administration and assurance proposal
Our approach to grant administration and assurance, aligning with government grant standards and principles
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Showing grant conditions
We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK
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Logging who submitted a claim
We added details of who submitted the claim for assurance purposes
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Collecting feedback about the service
We added a feedback page to the service
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Round 2 research findings
We tested iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling
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Welsh schools’ eligibility for general mentor grant funding
Outlining why schools in Wales should not be eligible for general mentor grant funding
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Updating the claim flow
We updated the add claim flow following feedback from user research
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Starting the service on GOV.UK
We added a start page for the service. We include information to help users understand what the service does and what information they need to make a claim.
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Adding claims in Support on behalf of schools
We added a way for the Support team to draft claims on behalf of schools
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Round 1 research findings
We tested the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models
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Submitting claims for funding
We added a way for schools to submit claims for funding their mentors’ training
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Adding mentors in Support
We added a way for Support users to add mentors to a school
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Adding mentors
We added a way for schools to add their mentors to the service
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Inviting Best Practice Network schools to participate in our private beta
We sent an email to schools in the Best Practice Network to explain what our service is and to invite them to participate in user research
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Managing support users
We added a way for Support users to add other DfE users to the Support site
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Adding a school when JavaScript is unavailable
We added a no-JavaScript version of the add school flow
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Managing organisation users in Support
Giving the support team the ability to manage users belonging to an organisation
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Adding organisations in Support
Giving the support team the ability to add schools to the service
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Why are we working on ‘Claim funding for mentors’?
Placement schools can access grant money to support the new training requirements of school-based mentors