Adding new guidance pages to ‘How to use this service’

We wanted to make sure that providers felt supported when using and onboarding to Publish teacher training courses (Publish). Following the initial teacher training (ITT) reforms, providers needed to know how to:

  • add newly accredited organisations to the service
  • add and remove users from existing organisations
  • partner with a different accredited provider
  • roll over courses from one recruitment cycle to the next

What we changed

We have included a short description of the Publish service on the How to use this service page and added links to the guidance pages under new headings.

The new pages we added are:

How to use this service

We updated the page to describe what the service is and how Publish relates to Find. We added new headings to make the page easy to scan.

How to use this service

Add an organisation

This page contains a simple explaination of how a new provider can add their organisation to Publish. It also notes that the organisation will be added to Manage teacher training applications (Manage) as part of the onboarding process.

Add an organisation

Add and remove users

In light of changing relationships due to ITT reforms, we wanted to make sure that users understood that they can now add and remove users themselves. We’ve provided a step-by-step guide on how to do it.

Add and remove users

Change an accredited provider relationship

If an accredited provider has not been reaccredited or if a training partner needs to form a new relationship, they will need to attach a different accredited provider to a course before can publish it. We’ve explained the process so that it is clear for users.

Change an accredited provider relationship

Roll over courses to a new recruitment cycle

Rollover can be a confusing concept for some users. To help providers understand the process, we’ve outlined what rollover is, given a description of some commonly used terms and explained when rollover happens.

Roll over courses to a new recruitment cycle

Future considerations

There may be a need to add more guidance pages in the future, for example, how to publish and schedule courses. We will continue to monitor this in our user research sessions with providers.

If we make any iterations to the service, we will need to update the guidance pages to match. We may also find ways to link to the pages from the in-service guidance.

We will monitor the performance of the pages using Google Analytics to help us determine their effectiveness.