Posts tagged ‘claims’
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How we audit claims
How we ensure the grant funding is being claimed and used appropriately
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How we pay claims
How we work with the Education and Skills Funding Agency (ESFA) to manage and pay claims
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How we onboarded schools in private beta
How we identified, verified and invited schools to take part in the private beta
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Round 5 accessibility research findings
We conducted research with users with accessibility needs to ensure the service is inclusive of their needs and usable with assistive technology
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Simplifying the draft claim submission flow
We updated the draft claim flow, replacing the check your answers page with a declaration page
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User research with private beta ITT providers
We conducted research with our private beta providers to understand if the processes to share claim data we have put in place meet their needs
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Preventing users submitting duplicate claims
We updated how we prevent duplicate mentor-provider claims to include a check at the end of the claim submission flow
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Round 4 accessibility research findings
We conducted accessibility testing to ensure that the service is usable by everyone, including users with disabilities
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Preventing duplicate mentor-provider claims
We added a way to prevent schools from submitting duplicate claims for funding their mentors’ training
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Adding the funding calculation to the claim details
We added how we calculate the claim amount to the claim details to help users understand how much money they will receive
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Updates to the claim declaration and confirmation pages
We updated the claim declaration to include grant conditions acceptance and the claim confirmation page to include who we share the claim information with
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Round 3 research findings
We tested the final iterations of the prototype ahead of private beta go live
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Submitting draft claims
We added a way for school users to submit draft claims
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Showing grant conditions
We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK
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Logging who submitted a claim
We added details of who submitted the claim for assurance purposes
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Round 2 research findings
We tested iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling
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Updating the claim flow
We updated the add claim flow following feedback from user research
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Adding claims in Support on behalf of schools
We added a way for the Support team to draft claims on behalf of schools
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Round 1 research findings
We tested the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models
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Submitting claims for funding
We added a way for schools to submit claims for funding their mentors’ training