Posts tagged ‘claims’

  1. How we audit claims

    How we ensure the grant funding is being claimed and used appropriately

  2. How we pay claims

    How we work with the Education and Skills Funding Agency (ESFA) to manage and pay claims

  3. How we onboarded schools in private beta

    How we identified, verified and invited schools to take part in the private beta

  4. Round 5 accessibility research findings

    We conducted research with users with accessibility needs to ensure the service is inclusive of their needs and usable with assistive technology

  5. Simplifying the draft claim submission flow

    We updated the draft claim flow, replacing the check your answers page with a declaration page

  6. User research with private beta ITT providers

    We conducted research with our private beta providers to understand if the processes to share claim data we have put in place meet their needs

  7. Preventing users submitting duplicate claims

    We updated how we prevent duplicate mentor-provider claims to include a check at the end of the claim submission flow

  8. Round 4 accessibility research findings

    We conducted accessibility testing to ensure that the service is usable by everyone, including users with disabilities

  9. Preventing duplicate mentor-provider claims

    We added a way to prevent schools from submitting duplicate claims for funding their mentors’ training

  10. Adding the funding calculation to the claim details

    We added how we calculate the claim amount to the claim details to help users understand how much money they will receive

  11. Updates to the claim declaration and confirmation pages

    We updated the claim declaration to include grant conditions acceptance and the claim confirmation page to include who we share the claim information with

  12. Round 3 research findings

    We tested the final iterations of the prototype ahead of private beta go live

  13. Submitting draft claims

    We added a way for school users to submit draft claims

  14. Showing grant conditions

    We added the grant conditions to the service so that our private beta users can view them before being published on GOV.UK

  15. Logging who submitted a claim

    We added details of who submitted the claim for assurance purposes

  16. Round 2 research findings

    We tested iterations of the service to help users gain a better understanding of the service, as well as their expectations of post-submission and sampling

  17. Updating the claim flow

    We updated the add claim flow following feedback from user research

  18. Adding claims in Support on behalf of schools

    We added a way for the Support team to draft claims on behalf of schools

  19. Round 1 research findings

    We tested the first iteration of the ‘make a claim’ and ‘add a mentor’ journeys to gain insights into the users of the service, their behaviours and mental models

  20. Submitting claims for funding

    We added a way for schools to submit claims for funding their mentors’ training