User needs
As a researcher
I need to gather insights on how candidate’s feel about using the service
So that I can feed back user experience improvements to the service team
Hypotheses
-
If we prompt candidates to complete a feedback survey after they have submitted their application
Then we will be more likely to get responses
Because ‘Give feedback’ is the primary action on this page -
If we ask questions on the system usability scale
Then we will be able to measure a candidate’s satisfaction with the service
Because this is an industry standard questionnaire -
If we split questions across multiple pages
Then we can capture incomplete responses
Because we will save the answer to each question
We’ll know this works if a high percentage of candidates completing their applications give measurable feedback.
Screenshots#
- Confirmation page
- I would recommend this service to a friend or colleague
- I found this service unnecessarily complex
- I thought this service was easy to use
- I needed help using this service
- I found all the parts of this service well-organised
- I thought there was too much inconsistency in this website
- I would imagine that people would learn to use this website very quickly
- I found this website very awkward to use
- I felt confident using this service
- I needed to learn a lot of things before I could get going with this website
- If you could improve anything on Apply for teacher training what would it be?
- Is there anything else you would like to tell us?
- Are you happy for us to contact you with follow-up questions to your feedback?
- Thank you for your feedback
Confirmation page#
![Screenshot of Confirmation page](confirmation-page.png)
I would recommend this service to a friend or colleague#
![Screenshot of I would recommend this service to a friend or colleague](i-would-recommend-this-service-to-a-friend-or-colleague.png)
I found this service unnecessarily complex#
![Screenshot of I found this service unnecessarily complex](i-found-this-service-unnecessarily-complex.png)
I thought this service was easy to use#
![Screenshot of I thought this service was easy to use](i-thought-this-service-was-easy-to-use.png)
I needed help using this service#
![Screenshot of I needed help using this service](i-needed-help-using-this-service.png)
I found all the parts of this service well-organised#
![Screenshot of I found all the parts of this service well-organised](i-found-all-the-parts-of-this-service-well-organised.png)
I thought there was too much inconsistency in this website#
![Screenshot of I thought there was too much inconsistency in this website](i-thought-there-was-too-much-inconsistency-in-this-website.png)
I would imagine that people would learn to use this website very quickly#
![Screenshot of I would imagine that people would learn to use this website very quickly](i-would-imagine-that-people-would-learn-to-use-this-website-very-quickly.png)
I found this website very awkward to use#
![Screenshot of I found this website very awkward to use](i-found-this-website-very-awkward-to-use.png)
I felt confident using this service#
![Screenshot of I felt confident using this service](i-felt-confident-using-this-service.png)
I needed to learn a lot of things before I could get going with this website#
![Screenshot of I needed to learn a lot of things before I could get going with this website](i-needed-to-learn-a-lot-of-things-before-i-could-get-going-with-this-website.png)
If you could improve anything on Apply for teacher training what would it be?#
![Screenshot of If you could improve anything on Apply for teacher training what would it be?](if-you-could-improve-anything-on-apply-for-teacher-training-what-would-it-be.png)
Is there anything else you would like to tell us?#
![Screenshot of Is there anything else you would like to tell us?](is-there-anything-else-you-would-like-to-tell-us.png)
Are you happy for us to contact you with follow-up questions to your feedback?#
![Screenshot of Are you happy for us to contact you with follow-up questions to your feedback?](are-you-happy-for-us-to-contact-you-with-follow-up-questions-to-your-feedback.png)
Thank you for your feedback#
![Screenshot of Thank you for your feedback](thank-you-for-your-feedback.png)