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Informing candidates about the impact of coronavirus (COVID-19)

On 18 March 2020, the government announced that schools, colleges and early years settings would close as part of a broader range of measures to reduce the spread of the coronavirus (COVID-19).

Given the impact on teacher training providers, UCAS and the department agreed to extend all decline by default (DBD) and reject by default (RBD) decision dates for a period of 4 weeks, up until 20 April 2020 at the earliest.

We communicated this information to candidates by:

  • sending an emailing warning them that their applications may be processed slower, and to check the deadlines on their application dashboard
  • adding banners to the application and dashboard pages informing candidates that applications may be processed more slowly
  • adding information about extended deadlines to confirmation page
  • updating notification emails, replacing references to remaining working days with less precise language

Email sent to candidates

There might be a delay in processing your teacher training application

Dear ((candidate_name))

Given the impact of coronavirus (COVID-19) on schools and universities, your teacher training application might be processed more slowly than usual.

To check the status of your application, sign in to Apply for teacher training[token]

If you have any questions about this, you can contact us at

Information banner on ‘Your application’ page#

Screenshot of Information banner on ‘Your application’ page

Information banner on ‘Application dashboard’ page#

Screenshot of Information banner on ‘Application dashboard’ page

Updated confirmation page#

Screenshot of Updated confirmation page